DIAX is a performance and lifestyle brand created for people who value clarity, consistency, and real progress. Its ecosystem includes supplements, coffee, skincare, body care, apparel, and digital tools designed to support daily habits and intentional living. DIAX is not about extremes — it’s about showing up consistently.

What products does DIAX offer?

DIAX offers a growing ecosystem of products, including dietary supplements and wellness products, coffee and consumable goods, skincare and body care products, made-to-order apparel and accessories, printed books and educational materials, and free and paid digital content such as eBooks and guides.

Is DIAX only for athletes?

No. DIAX is for anyone who chooses progress — physically or mentally — as part of their lifestyle.

Can supplements replace healthy habits?

No. Supplements support habits. They do not replace healthy habits.

Where does DIAX ship?

At this time, DIAX ships only within the United States.

How long does shipping take?

Orders are typically processed within 1–5 business days. Delivery within the United States usually takes 2–4 business days after shipment. Estimated total delivery time is 5–9 business days. Delivery timelines are estimates and not guaranteed.

How do I track my order?

Once your order ships, a tracking number will be sent by email. Tracking updates may take up to 24–48 hours to appear.

What if my order shows delivered but I didn’t receive it?

If a package is marked as delivered by the carrier but cannot be located, DIAX is not responsible for replacement, refund, or store credit. Customers are advised to check with neighbors, household members, building management, or contact the carrier directly.

Can I change or cancel my order?

Orders begin processing shortly after purchase and cannot be modified or canceled once accepted by the fulfillment partner.

Do you accept returns or refunds?

All sales are final. DIAX does not accept returns or offer refunds. If an order arrives damaged, defective, or incorrect, a request may be submitted within 14 days of delivery. Approved cases may receive a replacement or store credit at DIAX’s discretion.

Are DIAX supplements safe?

DIAX products are developed with quality and safety standards in mind. Individual responses may vary. Customers should consult a licensed healthcare professional before use if pregnant, nursing, taking medication, or managing a medical condition. Products are not intended to diagnose, treat, cure, or prevent any disease.

Do you guarantee results?

No. Individual results may vary. DIAX does not guarantee specific outcomes.

How do I contact DIAX?

For support or inquiries, customers can contact DIAX at support@diaxsports.com.

Privacy policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

At DIAX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how DIAX SPORTS LLC (“DIAX,” “we,” “us,” or “our”) collects, uses, stores, shares, and safeguards personal data across all DIAX™ platforms — including our website, online store, digital products, educational content, marketing channels, and any current or future services offered under the DIAX brand.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Scope of This Policy

This Privacy Policy applies to all users, visitors, customers, and subscribers who interact with DIAX, including through our website, online store, communications, marketing content, digital products, educational materials, and customer support channels.

2. Information We Collect

We collect information through direct interactions, automated technologies, and trusted third-party service providers.

Personal & Contact Information: name, email address, shipping address, billing address, phone number.
Order & Transaction Data: order details, payment confirmations, purchase history, fulfillment records.
Account & Preference Data: account credentials, saved preferences, communication choices.
Digital Interaction Data: form submissions, downloads, newsletter sign-ups, content access.
Technical & Device Data: IP address, browser type, operating system, device identifiers, cookies, pixels.
Usage & Behavioral Data: page views, session activity, referral sources, engagement with marketing campaigns.

We may also receive limited information from third-party service providers that assist with payment processing, order fulfillment, analytics, communications, advertising, or platform operations.

3. How We Use Your Information

Process, verify, and fulfill orders.
Manage payments, billing, and fraud prevention.
Provide customer support and transactional communications.
Deliver digital products, educational content, and brand experiences.
Personalize user experience and improve platform functionality.
Send marketing communications where legally permitted.
Analyze performance, trends, and user engagement.
Ensure platform security, integrity, and abuse prevention.
Use aggregated or anonymized data for internal analytics, automation, optimization, and AI-assisted insights, without identifying individual users.

4. Legal Basis for Processing (Where Applicable)

Where required by applicable law, personal data is processed based on one or more of the following legal grounds:

Performance of a contract (order fulfillment and service delivery)
Consent (marketing communications, cookies where required)
Legitimate business interests (security, analytics, fraud prevention)
Compliance with legal obligations

5. Sharing of Information

We may share personal information with trusted third-party service providers that support our business operations, including:

payment processing and fraud prevention services
shipping, logistics, and order fulfillment partners
email, communication, and customer relationship tools
analytics, advertising, and performance measurement services
website hosting, security, and technical infrastructure providers

These third parties may access personal information solely to perform contracted services and are subject to confidentiality and data protection obligations.

DIAX does not sell, rent, or trade personal information for third parties’ independent marketing purposes.

6. Cookies, Pixels & Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website, analyze usage, personalize content, and measure marketing effectiveness.

We may use analytics and advertising tools such as Google Analytics, Meta Pixel, or similar technologies to understand usage patterns and improve our services.

Depending on your jurisdiction, you may be presented with a cookie consent banner allowing you to accept, decline, or manage preferences for non-essential cookies. Where required by law, non-essential cookies are activated only after consent.

You may manage cookies through your browser settings. Disabling certain cookies may affect site functionality.

Some browsers offer a “Do Not Track” (DNT) feature. At this time, DIAX does not respond to DNT signals.

7. Marketing Communications

If you opt in to receive communications from DIAX, we may send messages related to:

product launches and promotions
educational resources and brand content
exclusive offers or community updates

You may unsubscribe at any time using the link provided in our communications.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, security, and operational requirements.

When data is no longer required, it is securely deleted, anonymized, or archived.

9. Your Privacy Rights

Depending on your location, you may have rights including:

access to personal data
correction or update of information
deletion of personal data
data portability where applicable
restriction or objection to certain processing activities
opt-out of certain marketing or interest-based advertising

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of certain data processing activities. DIAX does not sell personal information as defined by these laws.

For security reasons, we may require identity verification before fulfilling privacy-related requests.

To exercise your rights, contact us at: legal@diaxsports.com

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, or alteration.

While no system is completely secure, we continuously review and improve our security practices.

11. Children’s Privacy

DIAX does not knowingly collect personal information from individuals under the age of 13, or under 16 where higher age thresholds apply. If such data is identified, it will be deleted promptly.

12. International Data Transfers

Personal data may be processed or stored outside your jurisdiction. Where applicable, we implement appropriate safeguards to protect international data transfers.

13. Platform & Infrastructure

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services securely.

14. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Information

DIAX SPORTS LLC
4000 MacArthur Blvd, Suite 600 East Tower, PMB #6022
Newport Beach, CA 92660, United States
Email: legal@diaxsports.com

Please contact us via email for all privacy-related inquiries.

DIAX — Energy. Intelligence. Real Attitude.