Shipping policy
Effective Date: January 1, 2026
Last Updated: January 1, 2026
All DIAX products are prepared and shipped by trusted third-party fulfillment partners and shipped directly to customers from fulfillment centers located within the United States.
By placing an order, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Shipping Availability
At this time, DIAX ships only within the United States. International shipping is not available.
2. Order Processing Time
Orders are typically processed and prepared for shipment within 1–5 business days after purchase.
Processing begins once the order is accepted by our fulfillment partner. Orders cannot be edited, canceled, or modified once processing has started.
Processing times may vary due to promotions, high order volume, inventory availability, peak seasons, or fulfillment constraints.
3. Shipping Time (United States)
Once shipped, standard delivery within the United States typically takes 2–4 business days, depending on the carrier and destination.
Total estimated delivery time:
5–9 business days from the date of purchase.
Delivery timelines are estimates only and are not guaranteed.
4. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.
5. Tracking Information
Once your order ships, a tracking number will be sent to the email address provided at checkout.
Tracking updates may take up to 24–48 hours to appear after shipment.
6. Delivered but Not Received
If a shipment is marked as “Delivered” by the carrier but is reported as missing, stolen, or not received, DIAX is not responsible for replacement, refund, or store credit.
We recommend checking with household members, neighbors, building management, or contacting the carrier directly for further assistance.
7. Returned to Sender / Undeliverable Packages
If a package is returned to sender due to an incorrect or incomplete shipping address, refusal of delivery, failure to retrieve the package, or carrier determination of “undeliverable,” DIAX is not responsible for reshipment or refund.
If the package is successfully returned to our fulfillment partner, we may offer store credit at our sole discretion, minus any applicable shipping or handling costs.
8. Lost in Transit
If tracking information shows no movement for an extended period, DIAX™ may initiate a carrier investigation.
Any resolution, if applicable, is handled under our Replacement & Store Credit Policy and remains subject to verification and our sole discretion.
9. Incorrect Address
Customers are solely responsible for providing a complete and accurate shipping address at checkout.
Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for replacement, refund, or store credit.
10. Carrier Delays & Force Majeure
DIAX is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to weather events, natural disasters, carrier disruptions, system outages, or peak season congestion.
11. Risk of Loss
Risk of loss passes to the customer once the shipment is accepted by the carrier, unless otherwise required by applicable law.
12. Relationship to Other Policies
This Shipping Policy should be read in conjunction with our Replacement & Store Credit Policy and Terms of Service.
13. Questions & Contact Information
If you have any questions regarding shipping or delivery, please contact us at:
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