Shipping policy

Effective Date: January 1, 2026
Last Updated: August 27, 2026

Thank you for shopping with DIAX. We work to ensure every order is processed carefully and delivered as efficiently as possible.

By placing an order through diaxsports.com, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Shipping Availability

At this time, DIAX ships only within the United States. International shipping is not available.

We are currently unable to ship to Alaska (AK), Hawaii (HI), or U.S. military base addresses. Orders placed to unsupported destinations cannot be fulfilled.

2. Order Processing Time

Orders are typically processed and prepared for shipment within 1–5 business days after purchase.

If you need to request a change or cancellation, please contact us as soon as possible. Changes or cancellations may no longer be possible once your order has entered processing.

Processing times may vary due to promotions, high order volume, inventory availability, holidays, peak seasons, large orders, or other operational circumstances.

3. Shipping Time

Once shipped, standard delivery within the United States typically takes 2–4 business days, depending on the carrier and destination.

Total estimated delivery time:
Typically 5–9 business days from the date of purchase.

Delivery timelines are estimates only and are not guaranteed.

Weather conditions, holidays, carrier disruptions, peak shipping periods, or other circumstances outside our reasonable control may affect delivery times.

4. Free Standard Shipping

DIAX offers free standard shipping on all eligible U.S. orders. No minimum purchase is required.

Free shipping applies only to destinations currently supported by DIAX.

Any applicable taxes are calculated and displayed at checkout before payment is completed.

5. Tracking Information

Once your order is handed to the carrier, tracking information will be sent automatically to the email address provided at checkout.

Tracking activity and scan updates may vary depending on the carrier.

6. Delivered but Not Received

If a shipment is marked as “Delivered” by the carrier but cannot be located, we recommend first checking with household members, neighbors, building management, mailrooms, or contacting the carrier directly.

If the shipment remains missing, please contact DIAX at support@diaxsports.com so we can review the available tracking information and determine whether further investigation is available.

A carrier delivery scan does not automatically guarantee eligibility for a replacement, refund, or store credit. Any available resolution is subject to verification, available shipping information, our applicable policies, and applicable law.

7. Lost in Transit

If tracking information shows no movement for an extended period or the shipment appears to be lost in transit, DIAX may initiate a shipping or carrier investigation.

Lost-in-transit issues should be reported to DIAX as soon as possible and, whenever possible, no later than 30 days after the estimated delivery date.

Any available resolution is subject to verification, claim eligibility, our applicable policies, and applicable law.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error shortly after placing your order, please contact us immediately at support@diaxsports.com.

Once an order has entered processing, an address change may no longer be possible.

Orders that are lost, returned, delayed, or undeliverable because of an incorrect or incomplete address provided by the customer are not guaranteed to qualify for complimentary replacement, reshipment, refund, or store credit.

9. Returned to Sender / Undeliverable Packages

A package may be returned to sender because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another carrier-related delivery issue.

If a package is returned to sender, complimentary reshipment or refund is not guaranteed. Any available resolution will depend on the circumstances, available shipping information, our applicable policies, and applicable law.

10. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at support@diaxsports.com and follow the requirements outlined in our Replacement & Store Credit Policy.

Photo or video evidence may be required to review your request.

11. Carrier Delays & Events Outside Our Control

DIAX is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to weather events, natural disasters, carrier disruptions, system outages, holidays, or peak-season congestion, except where otherwise required by applicable law.