DIAX is a performance and lifestyle brand offering dietary supplements, fast-dissolving oral strips, protein powders and hydration formulas designed to support daily habits and consistent routines.

What if my order shows delivered but I did not receive it?

Check with household members, neighbors, building management, mailrooms, or the carrier. If the shipment is still missing, contact DIAX so available tracking information can be reviewed. Delivery issues are reviewed individually and do not automatically qualify for a replacement or store credit.

Can I change or cancel my DIAX order?

Contact DIAX as soon as possible after placing the order. Changes or cancellations may no longer be possible once the order has entered processing.

What if my DIAX order arrives damaged, defective, or incorrect?

Contact DIAX within 14 days of delivery. Clear photos or other reasonable evidence may be required. Approved requests may be resolved with a replacement or store credit.

HELP CENTER / DIAX

Frequently Asked Questions

Q: What products does DIAX offer?

Available products include fast-dissolving oral strips, whey isolate and plant-based protein powders, electrolyte and hydration powders, creatine and pre-workout energy formulas, and daily vitamins, minerals and wellness capsules. Product availability may vary over time.

Q: Can supplements replace healthy habits?

No. Supplements support habits. They do not replace them.

Q: How long does shipping take?

Orders are typically processed within 1 to 5 business days. Standard delivery within the United States usually takes 2 to 4 business days after shipment. Total delivery is typically estimated at 5 to 9 business days from purchase, but timelines are not guaranteed.

Q: How do I track my DIAX order?

Once an order ships, tracking information is sent to the email address provided at checkout. Carrier scan and tracking updates may vary.

Q: What if I entered the wrong shipping address?

Contact DIAX as soon as possible. Address changes may no longer be possible after an order enters processing. Orders affected by incorrect or incomplete customer-provided shipping information are not automatically eligible for a replacement or store credit.

FAQ - Frequently Asked Questions
DIAX | Help Center

ABOUT DIAX

What is DIAX?
DIAX is a performance and lifestyle brand created for people who value clarity, consistency, and real progress. Our range includes dietary supplements, oral strips, protein powders, and hydration formulas designed to support daily habits and intentional living.

DIAX is not about extremes.
It's about showing up consistently.

PRODUCTS & PHILOSOPHY

What products does DIAX offer?
Available now:

Fast-dissolving oral strips for energy, sleep, daily vitamins and recovery
Whey isolate and plant-based protein powders
Electrolyte and hydration powders
Creatine and pre-workout energy formulas
Daily vitamins, minerals and wellness capsules

Coming soon: coffee, skincare, body care, and apparel. These are part of the DIAX roadmap and are not yet available for purchase.

Product availability may vary over time.

Is DIAX only for athletes?
No. DIAX is for anyone who chooses progress, physically or mentally, as part of their lifestyle.

Can supplements replace healthy habits?
No. Supplements support habits. They don't replace them.

SHIPPING & ORDERS

Where does DIAX ship?
DIAX ships only within supported destinations in the United States. International shipping is not available. We currently do not ship to Alaska (AK), Hawaii (HI), or U.S. military base addresses.

How long does shipping take?
Orders are typically processed within 1-5 business days. Standard delivery within the U.S. usually takes 2-4 business days after shipment.

Estimated total delivery time: typically 5-9 business days from purchase. Delivery timelines are estimates and are not guaranteed.

Is shipping free?
Yes. DIAX offers free standard shipping on eligible U.S. orders with no minimum purchase required.

How do I track my order?
Once your order is shipped, tracking information is sent to the email address provided at checkout. Carrier scan and tracking updates may vary.

For full details, see our Shipping Policy.

DELIVERY ISSUES

What if my order shows "Delivered" but I didn't receive it?
First check with household members, neighbors, building management, mailrooms, or the carrier. If the shipment is still missing, contact support@diaxsports.com so we can review the available tracking information. Delivery issues are reviewed individually and do not automatically qualify for a replacement or store credit.

What if I entered the wrong shipping address?
Contact us as soon as possible. Address changes may no longer be possible after an order has entered processing. Orders delayed, lost, returned, or undeliverable because of incorrect or incomplete information provided by the customer are not automatically eligible for a replacement or store credit.

What if my package appears lost in transit?
If tracking shows no movement for an extended period, contact DIAX as soon as possible. We may review the shipment and, when available, initiate a carrier investigation.

REPLACEMENTS & STORE CREDIT

Can I change or cancel my order?
Contact us as soon as possible after placing your order. Changes or cancellations may no longer be possible once the order has entered processing.

Do you accept change-of-mind returns or refunds?
Requests based solely on change of mind, taste, scent, texture, appearance, preference, personal expectation, or similar reasons are not eligible under our Replacement & Store Credit Policy.

What if my order arrives damaged, defective, or incorrect?
Contact DIAX within 14 days of delivery. Clear photos of the product, packaging, and reported issue may be required. Approved requests may be resolved with a replacement or store credit.

Do I need to send a consumable product back?
For eligible damaged, defective, or incorrect-product claims, customers are generally not required to ship the product back unless DIAX specifically instructs otherwise. Please keep the product and packaging until the review is complete.

For full eligibility details, see our Replacement & Store Credit Policy.