Refund policy
Effective Date: January 1, 2026
Replacement & Store Credit Policy
At DIAX, all sales are final. We do not offer returns or refunds. Due to the nature of our products — including consumable, hygiene, cosmetic, digital, and made-to-order items — purchases cannot be reversed once completed.
If your order arrives damaged, defective, or incorrect, you may submit a request for review. If approved, the only remedies available are a replacement or store credit, issued at our sole discretion.
1. Eligibility for Replacement or Store Credit
Requests may be considered only under the following circumstances:
- Product or package damaged in transit
- Manufacturing defect rendering the product unusable
- Incorrect item shipped due to fulfillment error
2. Reporting Window (14 Days)
All requests must be submitted within 14 days of delivery. The reporting window begins on the date the carrier marks the order as “Delivered”, not the purchase date.
To be considered, you must provide:
- Your full name and order number
- Clear photos (and video if requested) of the issue and packaging
- A brief description of the problem
Submitting a request does not guarantee approval. All claims are reviewed individually and resolved at our sole discretion.
3. Final Sale Items
Due to hygiene, safety, regulatory, and quality-control standards, the following items are final sale and are not eligible for returns or refunds:
- Dietary supplements and ingestible products
- Coffee and other consumable goods
- Skincare and body care products
- Soaps, cosmetics, and topical-use items
- Made-to-order apparel and accessories
- Printed books and educational materials
- Digital products, downloads, and free materials
We do not accept “change of mind” requests, including dissatisfaction related to taste, scent, texture, appearance, fit, preference, or personal expectation.
Individual reactions, sensitivities, or results may vary. DIAX™ does not guarantee specific outcomes, results, or experiences from any product.
4. What Is Not Eligible
- Requests submitted after 14 days from delivery
- Opened, used, altered, or partially consumed products
- Correct items delivered as ordered
- Incorrect or incomplete shipping address provided by the customer
- Carrier delays outside our control (weather, peak season, logistics)
- Orders marked as “Delivered” by the carrier, including theft or loss
- Requests without sufficient, clear, or verifiable evidence
5. Abuse Prevention & Fair Use
To protect the DIAX community and maintain fair operations, we reserve the right to deny requests that appear fraudulent, abusive, or repetitive.
- Repeated claims from the same customer or address
- Patterns suggesting misuse, manipulation, or bad faith
- Inconsistent, altered, or unverifiable evidence
DIAX may limit remedies to a single replacement or store credit per customer or order and may require additional verification.
Store credit is non-transferable, non-refundable, has no cash value, and cannot be exchanged for money.
6. How to Submit a Request
To request a review, please contact us at:
Our team typically responds within 3–7 business days. Approved cases may receive a replacement (same item or closest equivalent) or store credit for future use.
DIAX — Energy. Intelligence. Real Attitude.
This policy is issued by DIAX SPORTS LLC, operating under the brand name DIAX.