FAQ– Frequently Asked Questions.
FAQ — Frequently Asked Questions
DIAX | Help Center
ABOUT DIAX
What is DIAX?
DIAX is a performance and lifestyle brand created for people who value clarity, consistency, and real progress.
Our ecosystem includes supplements, coffee, skincare, body care, apparel, and digital tools — all designed to
support daily habits and intentional living.
DIAX is not about extremes.
It's about showing up consistently.
PRODUCTS & PHILOSOPHY
What products does DIAX offer?
DIAX offers a growing ecosystem of products, including:
- Dietary supplements and wellness products
- Coffee and consumable goods
- Skincare and body care products
- Made-to-order apparel and accessories
- Printed books and educational materials
- Free and paid digital content (eBooks, guides, tools)
Product availability may vary over time.
Is DIAX only for athletes?
No. DIAX is for anyone who chooses progress — physically or mentally — as part of their lifestyle.
Can supplements replace healthy habits?
No. Supplements support habits. They don't replace them.
SHIPPING & ORDERS
Where does DIAX ship?
At this time, DIAX ships only within the United States — excluding Alaska (AK) and Hawaii (HI), which are currently not supported by our fulfillment partner.
How long does shipping take?
Orders are typically processed within 1–5 business days.
Delivery within the U.S. usually takes 2–4 business days after shipment.
Estimated total delivery time: 5–9 business days.
Delivery timelines are estimates and not guaranteed.
How do I track my order?
Once shipped, a tracking number will be sent by email. Tracking updates may take up to 24–48 hours to appear.
DELIVERY ISSUES
What if my order shows "Delivered" but I didn't receive it?
If a package is marked as "Delivered" by the carrier but cannot be located, DIAX is not responsible for
replacement, refund, or store credit.
Please check with neighbors, household members, building management, or contact the carrier directly.
What if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information. Orders shipped to incorrect or incomplete
addresses are not eligible for replacement, refund, or store credit.
RETURNS & REFUNDS
Can I change or cancel my order?
Orders begin processing shortly after purchase and cannot be modified or canceled once accepted by our
fulfillment partner.
Do you accept returns or refunds?
All sales are final. DIAX does not accept returns or offer refunds.
If your order arrives damaged, defective, or incorrect, you may submit a request within 14 days of delivery. Approved cases may receive a replacement or store credit at our discretion.
SAFETY & RESPONSIBILITY
Are DIAX supplements safe?
DIAX products are developed with quality and safety standards in mind. Individual responses may vary.
Consult a licensed healthcare professional before use if you are pregnant, nursing, taking medication, or have a medical condition.
Products are not intended to diagnose, treat, cure, or prevent any disease.
Do you guarantee results?
No. Individual results may vary. DIAX does not guarantee specific outcomes.
CONTACT
How do I contact DIAX?
For support or inquiries:
support@diaxsports.com
DIAX — Energy. Intelligence. Real Attitude.